Chattassistent works as a Swedish AI receptionist that can answer common questions, collect contact details, create leads and send summaries on to EasyCRM or your existing system. SMS is live already and the AI receptionist is live.
A real AI receptionist answers that number, around the clock — what you hear is exactly what your customers get.
From the first call to a finished lead in your CRM – in chat, SMS and on the phone.
Real-time voice with natural speech: answers in under a second, and the caller can interrupt mid-sentence just like in a normal conversation. Speaks Swedish, English, German and more – and switches automatically to suit the caller.
"Can you call me Wednesday at two?" — the AI checks the calendar, suggests open slots and books. The customer gets an SMS confirmation and a calendar invitation (Outlook/Google) straight away, plus an SMS reminder the day before. Several colleagues? The customer can ask for a particular person, otherwise bookings are distributed automatically — each person gets the invitation in their own calendar. Rescheduling and cancelling work in the call too.
"Put me through to support" actually works: the AI asks what it's about, transfers the call and at the same time sends the recipient an SMS with the name, number, subject and the customer's mood — so the customer doesn't have to start over.
If the colleague doesn't answer, the AI promises a call-back, creates the call-back case automatically and alerts whoever missed the call. The same if the call drops mid-way — the case is saved and you're prompted to call back.
"Can you send me the link?" — the AI sends addresses, links and information by SMS while you're still talking, with the company's own signature.
After the call: a summary, category, the customer's mood, a lead score — and real tasks. "Ask Johan to call me tomorrow after lunch" becomes a tickable task with an owner and a time, emailed to the right person and synced to your CRM.
Returning numbers are greeted again and the AI remembers what you last talked about. VIP customers can be put straight through to their contact — no questions asked.
The AI reads the tone of every call. A customer threatening to cancel triggers an immediate email and SMS to you — so you can act within minutes, not days.
The AI knows when you're open, closed for lunch or on a public holiday. Outside opening hours nobody is transferred — instead the customer is offered a call-back when you open.
Every call is transcribed, summarised and searchable in the portal. Statistics on how many calls the AI resolves itself, leads, transfers and more — and the same knowledge base drives both the chat and the phone, so you train in ONE place.
The technology is live and proven in real customer calls — real-time voice, transfer to a human, SMS during the call and call intelligence. We're opening up to more companies gradually and set up each customer personally: book a demo and we'll go through your needs, numbers, call flow and CRM connection. Want to hear it first? Call 010-198 57 98 — the AI receptionist answers it itself.
Tell us briefly what you need and we'll be in touch within 24 hours.